Frequently Asked Questions
Below are some common questions you might have before purchasing products from oxlerate.com, if you have other questions, please just send it to info@oxlerate.com
FAQ
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
How long will it take to receive my order?
Orders typically take 1 business day (Mon-Sat) to be processed but can vary based on the size and complexity of your order. For US based customers, standard shipping is 2-5 business days (typically 3 or less). Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Which shipping carriers do you use?
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Can I make a return?
Our hope is that you love the products here, but if you do need to return something, we’re happy to help. Just email us at support@oxlerate.com or fill out the form and we’ll get back to you shortly.
Are all items eligible for a return?
In order to be eligible for a return, your order must be in the same condition that you received it in and/or must be received either in error on our part or damaged in shipping. For sanitary reasons, we cannot accept returns or exchanges on used or otherwise opened items products.
Can I trial a theme before buying it?
You can contact us through the form. We will be happy to assist you!
